Service description
RingBack helps eligible businesses respond to missed callers through informational text messaging, controlled follow-ups, a shared conversation inbox, and related setup and support. RingBack may also offer AI voice receptionist demos and configured services that answer routine questions, capture caller information, and interact with connected appointment calendars. Features depend on the customer's phone system, carriers, connected platforms, approved content, and regulatory availability.
AI voice receptionist demos
Submitting an AI voice inquiry requests delivery of a private demo link by text and email. The demo does not begin until you choose to start it. AI voice demos are illustrative and may not reflect a final production configuration. Automated responses can be incomplete or incorrect, and appointment availability depends on connected calendar data. Do not use a demo for emergencies or provide payment-card numbers, medical details, or other sensitive information. A production AI receptionist requires separate scoping, testing, approval, and commercial terms.
Eligibility and customer responsibilities
You agree to provide accurate business, ownership, contact, and phone information; maintain the authority to configure the submitted business number; complete required carrier or messaging registration; and use RingBack only for lawful communications connected to calls, requests, accounts, or appropriate consent. You may not use RingBack for spam, purchased leads, deceptive content, harassment, or unlawful marketing.
Plans and pricing
RingBack is offered at $297 per month or $3,267 per year for one business location unless a different written offer is shown before enrollment. The annual price equals eleven monthly payments. Any unusual carrier, number-porting, high-volume, tax, or custom-service cost must be disclosed before activation.
Card authorization and trial
A valid payment card and signed service agreement are required before activation. Providing a card authorizes RingBack's payment provider to store the payment method and charge the selected plan when the seven-day trial ends unless you cancel before that deadline. The trial begins only after RingBack confirms that the controlled activation test passed.
Activation
Activation requires a successful missed-call event, automatic text delivery, inbound reply, appropriate team notification, and confirmation that automated no-response follow-ups stop after a reply. A setup request, signed agreement, or phone-number assignment by itself does not begin the trial.
Renewal and cancellation
After the trial, monthly plans renew each month and annual plans renew each year until canceled. You may cancel at any time through the RingBack support form or by emailing hello@ringbacknow.com. A cancellation request received before the next renewal charge is processed prevents that charge. Cancellation stops the following renewal, and you will retain access through the end of the current paid billing period. Service ends after the paid-through date. RingBack will confirm your cancellation and paid-through date by email.
Refunds
Cancel before the trial deadline to avoid the first service charge. If you cancel on or after a billing or renewal date and the charge has already processed, that charge is nonrefundable and is not prorated except where required by law. You will not be billed at the following renewal, and you may continue using the service through the current paid-through date. Duplicate or demonstrably erroneous charges will be reviewed and corrected.
Agreement to the terms
Before submitting a RingBack customer setup request, you must affirmatively select the required, unchecked YES box confirming that you are authorized to enroll the business and agree to these Terms, including the recurring billing, cancellation, and refund terms. A separate electronic signature and valid card authorization are required before activation.
Messaging terms
Message frequency varies. Message and data rates may apply. Recipients can reply STOP to opt out and HELP for assistance. Delivery depends on carriers and third-party systems and is not guaranteed for every message.
Availability and support
RingBack uses reasonable efforts to provide reliable service and exception-based support. Service may be interrupted by carriers, customer phone settings, connected platforms, maintenance, network conditions, or events outside RingBack's control.
Limitation
To the extent permitted by law, RingBack is provided without warranties beyond those expressly stated. RingBack is not responsible for indirect or consequential losses arising from missed calls, delayed or undelivered messages, customer configuration, or third-party systems.
Contact
Questions, billing concerns, or cancellation requests may be submitted through the RingBack support form or sent to hello@ringbacknow.com.